Terms & Conditions
RETURNS
We are committed to selling high-quality products, but we also understand that there may be times when you need to exchange or return a product.
If you wish to return an unwanted item, you may do so once you notify us within 7 days of receipt of your order.
We understand that you may change your mind:
In this case:
- The item must be in its original condition, with the packaging completely intact and suitable for resale.
- Postage cannot be refunded.
- To return an item to us, packaging must be paid for by the customer.
Breakages/Faulty goods
*If the item has arrived damaged, damages must be reported immediately (no later than 24 hours after receipt).
*Proof of damage will be required. Please send photos of both the outer packaging box and the product with your claim.
We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements.
You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging. Refunds will be applied to the original method of payment that was used to purchase the item. (customised) items
This does not affect your statutory rights.
Please email hello@herbdublin.com if you wish to return an item.
DISCLAIMER
Please bear in mind that photos may slightly differ from the actual products in terms of colour due to the lighting during photo shooting or the monitor’s display. By submitting your order, you accept these terms and conditions.
PRODUCT AVAILABILITY & PRICING DISCLAIMER
All of our items are subject to availability. We will make our best efforts to inform you as soon as possible if the goods you have ordered are not available, or if shipment may be delayed. All prices are subject to change without notice.